Vraym

Questions from users.

How do I reset my password?

You have two options. If you forgot your password click LOG IN, click the question mark next to the password field. Follow the instructions to reset your password. If you haven't forgot your password but if you do want to reset it, you can go to 'Settings', open more options, click PASSWORD and change it there.

Account

What is a Vraym?

A Vraym is a time related comment you place in the timeline of a video. A Vraym contains a thumbnail of a selection in a video plus a maximum of 40 characters. You're able to place a Vraym at anything you see in a video.

Basics, Vraym

Can I use Vraym its player on my own website?

Yes, as a publisher you’re able to earn commission by embedding the Vraym player on your own website. Simply copy the iframe code and paste it into the code of your own website. It’s important that you’ve created an account so your publisher ID is known to us. For commission sharing we both need to be applied to the same advertiser program. We are currently only partnered up with the affiliate network Awin. If you have any questions please contact us.

<iframe width="[VIDEO_WIDTH]" height="[VIDEO_HEIGHT]" frameborder="0" allowfullscreen src="https://www.vraym.com/api/v1/video/[VIDEO_ID]/publisher/[AWINID]?autoplay=1&mute=0&loop=0&red=0&inline=0"></iframe>

Player

How do I earn money with Vraym and how will commission be shared?

You have to be registered as a publisher at Awin to be able to earn money with Vraym. As soon as you’re registered you can connect your Awin Publisher ID to your Vraym account. Once we’ve verified you, you’ll be able to share videos of advertisers you see at Vraym. When you integrate the video with our player into your own website, you’ll earn commission every time a viewer buys a something out of the video. Viewers are able to do this by clicking Get It Here.

Be aware of the fact that you’ll only be able to earn commission when you’re logged in at Vraym.com and then share a video using the embed code. You’ll also need to be approved to the uploader his Awin partner program. You’ll receive 70% of the commission, 30% goes to Vraym.

Get in touch with us.

Monday - friday 9:00 - 17:00 business inquiries only.

Vraym Groningen, The Netherlands

contact (at) vraym.com

Dutch Chamber of Commerce 69507708

Couldn't find your answer?

Do I need an account to use Vraym.com?

You're able to watch videos without an account. However, if you want to start placing Vrayms, want to upload videos or want to observe other users, you'll have to sign up for an account. To sign up, you'll need to agree with our Terms of use and you'll need to read our Privacy Policy.

Basics, Account

How do I reset my password?

You have two options. If you forgot your password click LOG IN, click the question mark next to the password field. Follow the instructions to reset your password. If you haven't forgot your password but if you do want to reset it, you can go to 'Settings', open more options, click PASSWORD and change it there.

Account

What are sessions?

Sessions can be found at 'Settings', open more options and click SESSIONS. You'll see an overview of all of your active sessions on Vraym. You’re active if you're still logged in on Vraym somewhere. If you wish to log out on another system you can delete the session to prevent account abuse.

Account

Another user claimed my brand name, what should I do?

Whoever claims a username first has the right to use that username. If however, a user acts as if they are affiliated with your brand (i.e. using your brand name and logo), or the user is infringing your copyright in some other way, you can contact us. Send us proof that you’re the copyright owner or authorized to act on behalf of the copyright owner.

Account

How do I sign up?

If you want to sign up for Vraym click SIGN UP in the header of the website. Once you filled in your data, you'll receive an e-mail with an activation link included. Click the link to activate your Vraym account and you're good to go.

Basics, Account

Who can see my Vrayms and other content?

Every user is able to see your Vrayms as long as they're published. If you want to know what other content is shown to other users please read our Terms of use.

Account, Vraym

What is a Vraym?

A Vraym is a time related comment you place in the timeline of a video. A Vraym contains a thumbnail of a selection in a video plus a maximum of 40 characters. You're able to place a Vraym at anything you see in a video.

Basics, Vraym

How do I place a Vraym?

When you see something you're interested in, you simply click with your mouse in the video player. Next you select the area around the item you're interested in by using the transparent square which will appear. When you're satisfied with your selection you add a text to the Vraym and you click Place Vraym. After a few seconds the Vraym will appear in the timeline of the video.

Vraym, Player

Can I use Vraym its player on my own website?

Yes, as a publisher you’re able to earn commission by embedding the Vraym player on your own website. Simply copy the iframe code and paste it into the code of your own website. It’s important that you’ve created an account so your publisher ID is known to us. For commission sharing we both need to be applied to the same advertiser program. We are currently only partnered up with the affiliate network Awin. If you have any questions please contact us.

<iframe width="[VIDEO_WIDTH]" height="[VIDEO_HEIGHT]" frameborder="0" allowfullscreen src="https://www.vraym.com/api/v1/video/[VIDEO_ID]/publisher/[AWINID]?autoplay=1&mute=0&loop=0&red=0&inline=0"></iframe>

Player

What does external advertising disabled mean?

You're not allowed to place Vrayms with a Get It Here button in a video if the uploader disabled external advertising. You can always send the uploader a message and ask him if he'll enable external advertising for you.

Player, Video

Can I upload my own video?

Yes, you can upload your own videos on Vraym. Click UPLOAD in the header of the website and browse for the file you'd like to upload. After your video has been uploaded and processed, don't forget to publish it to make the video available for other users.

Basics, Video

What are labels for?

You can add a label to a Vraym or a video. Each label has its own URL where you can find an overview of all the Vrayms and videos with the same label. To go to this overview you simply place a hashtag behind vraym.com/ followed by the label name. If for example people go to vraym.com/#shoe they will see all Vrayms and videos with the label '#shoe' attached to it.

Basics, Vraym, Video

How do I enable or disable external advertising in my video?

You can enable or disable external advertising in the settings of a video. Look for the video on your profile, hover your mouse over the thumbnail, open options and click SETTINGS. Please note that other users can't place Vrayms with a Get It Here button in your video if you disable external advertising.

Vraym, Video

How do I change the thumbnail of my video?

You can change the thumbnail of a video in your video settings. Look for the video on your profile, move your mouse to the thumbnail, open options and click SETTINGS. Follow the instructions to change the thumbnail.

Player, Video

How do I publish my video?

You can publish your video in your video settings. Look for the video on your profile, move your mouse to the thumbnail, open options and click SETTINGS. Follow the instructions to publish your video.

Player, Video

What are the recommended settings for video encoding?

Click here for more information about video files, codec, resolution, aspect ratio and audio codec.

Video

How do I delete a Vraym?

Go to the Vraym you'd like to delete, move your mouse to the Vraym and open options. Click DELETE VRAYM to delete your Vraym.

Vraym, Player

How do I share a Vraym?

If you want to share a Vraym , move your mouse to the Vraym you want to share and open options. Click SHARE to share the Vraym.

Vraym

What's the difference between a black and a red coloured Vraym?

The difference between a black Vraym and a red Vraym is that the red Vraym has a “Get It Here” button. When you click “Get It Here” you are redirected to a webpage for more information about the item.

Vraym

Where can I see when someone clicked Get It Here in my Vraym?

Go to your Vraym, move your mouse to the Vraym and open more options. Click SETTINGS, open more options and click LOG to see an overview when someone clicked ”Get It Here”. You also see what URL this person has been forwarded to.

Vraym

Where can I change the URL of the Get It Here button?

You can change the URL of the “Get It Here” button in the settings of a Vraym. Go to the Vraym, move your mouse to it, open options and click SETTINGS.

Vraym

How do I report a Vraym?

To report a Vraym you'll have to be logged in. Open the Vraym in the video and hover your mouse over the Vraymbar underneath the video. Open the Vraym its options and click REPORT

Vraym

What happens when I switch an URL on/off in a red coloured Vraym?

When you switch an URL off, the Get It Here button in a Vraym will be removed. It will be back as soon as the URL is switched on again.

Vraym

Where can I download the Vraym logo?

Click here to download the Vraym logo set. Please note that use of the Vraym name and logo is permitted only to refer to Vraym or with express written permission of Vraym.

Vraym

How do I change my account settings?

If you want to change your account settings, log in and go to 'Settings'. You can find the settings in the menu. Don’t forget to save your changes.

Basics, Account

How do I delete my account?

If you're absolutely sure you want to delete your account, go to 'Settings' in the menu. In the account settings you're able to deactivate your account. If you deactivate your account, your Vrayms and videos will be unpublished.

Account

How do I change my profile picture?

If you want to change your profile picture, log in and go to 'Settings' in the menu. Open more options and click PROFILE, you'll be able to change your picture there.

Basics, Account

What do I see on a Watchlist?

Here you can find updates of users which you are observing. Whenever one of these users places a Vraym or uploads a video, it will appear on your Watchlist. There's also an overview of the users you are observing.

Account

I deactivated my account, how do I reactivate it?

Log in with the username and password you've used before and your account will be activated again

Account

How do I turn notifications on/off?

In 'Settings”, open more options, click NOTIFICATIONS and choose which notifications you want to receive. It's also possible to change your e-mail and Facebook settings at this tab.

Account

How do I report a user?

To report a user you'll have to be logged in. Go to the profile of the user you'd like to report. Open more options and click REPORT.

Basics, Account

What happens when I observe someone?

When you click on the observe button, you'll start observing the user. Observing means that you’ll get updates on your Watchlist about the person you observed. Whenever this user places a Vraym, uploads a video or does any other relevant on Vraym.com, you’ll get a notification.

Basics

How do I send a message to other users?

First you'll need to log in and go to the profile of the user you'd like to send a message to. Open more options and click SEND MESSAGE.

Basics

Is Vraym compatible with my mobile phone or tablet?

The mobile version of Vraym is slightly different than the desktop version. Some functions might not be integrated in the mobile version.

Basics

How do I earn money with Vraym and how will commission be shared?

You have to be registered as a publisher at Awin to be able to earn money with Vraym. As soon as you’re registered you can connect your Awin Publisher ID to your Vraym account. Once we’ve verified you, you’ll be able to share videos of advertisers you see at Vraym. When you integrate the video with our player into your own website, you’ll earn commission every time a viewer buys a something out of the video. Viewers are able to do this by clicking Get It Here.

Be aware of the fact that you’ll only be able to earn commission when you’re logged in at Vraym.com and then share a video using the embed code. You’ll also need to be approved to the uploader his Awin partner program. You’ll receive 70% of the commission, 30% goes to Vraym.

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